Everything you'd ask a good tobacconist

Where do your cigars come from?

Every Fireline Reserve cigar is hand-rolled in our factory in Honduras using long-leaf Honduran tobacco grown in volcanic soil, with imported wrapper leaf where the blend calls for it (Ecuadorian Connecticut, Cameroon, Mexican San Andrés and Connecticut Broadleaf).

What does 'manufacturer-direct' actually mean?

There is no importer, distributor or retailer between the factory and you. The same cigars sold through a traditional three-step chain carry roughly three margins; ours carry one. That is the entire business model.

Can I try the range before committing to a 25-pack?

Yes. Order a 5-pack of any blend — $7.20 a cigar — or take the 10-cigar Concierge Sampler, which gives you two of all five blends arranged from mild to full.

How does Find Your Finish work?

You pick any combination of three things you already have opinions about — steak, whisky and Scotch — and answer four quick questions about each (under a minute total). Those answers map onto five cigar traits (strength, body, sweetness, smokiness, spice), then our concierge analysis reads your specific answers and recommends a wrapper, a phase of the tasting flight and the blends that fit.

Do I need an account to use Find Your Finish?

No. You can complete it as a guest and see your full results. Creating a free account saves your profile so the shop sorts by match score and your blend is waiting when you come back.

How long does US shipping take?

Orders leave the factory within 48 hours. USPS Ground is $8.00 to the lower 48 states and $12.00 to Alaska and Hawaii, free on orders over $175. Delivery typically arrives in 5–9 business days; expedited options are quoted at checkout. See the shipping page for details.

Will the cigars arrive dry?

No. Every order is packed in cedar and shipped in a humidity-controlled mailer with a two-way humidity pack. If a shipment arrives out of condition, tell us within seven days and we'll replace it.

How should I store them?

Hold them at 65–70% relative humidity and 65–70°F. A basic desktop humidor or a sealed container with a 65% two-way pack is plenty. Let cigars rest for a week after shipping before you judge a blend.

Do you ship internationally?

Not yet — we currently ship to the United States only. Tell us where you are through the contact form and we'll notify you when that changes.

Do you require age verification?

Yes. Fireline Reserve sells only to adults 21 and over, and all deliveries require an adult signature.